Privacy Policy

Last updated: June 2026

Weight Loss Doctors ("we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the rights you have under the Protection of Personal Information Act, 2013 (POPIA).

By using our website and services, you agree to the collection and use of information in line with this policy.

1. Who we are

Weight Loss Doctors is a South African online medical service that provides doctor-led weight management consultations and related support. Our registered address is 2 Ncondo Place, Umhlanga Ridge, Durban, 4319. You can contact us about privacy matters at hello@weightlossdoctors.co.za.

2. Information we collect

We collect information that you provide directly and information generated through your use of our services. This may include:

• Identity and contact details, such as your name, email address, phone number, date of birth, and physical address.
• Health information, such as your medical history, current medications, weight, height, blood test results, and the answers you provide in your assessment. This is special personal information under POPIA and is treated with additional care.
• Payment information, processed through secure third-party payment providers. We do not store full card details on our systems.
• Technical information, such as your IP address, browser type, device information, and how you interact with our website, collected through cookies and similar technologies.

3. How we use your information

We use your information to:

• Assess your eligibility for treatment and provide medical consultations.
• Allow our registered doctors to review your health profile and begin treatment where appropriate.
• Provide ongoing support, including coach check-ins and follow-up care.
• Process payments and send you service-related communications.
• Improve our website and services.
• Comply with our legal, regulatory, and professional obligations.

4. Legal basis for processing

We process your personal information on the basis of your consent, the performance of our service to you, our legitimate interests in operating and improving the service, and compliance with legal obligations. For health information, we rely on your explicit consent and the provision of medical care by appropriately qualified professionals.

5. Sharing your information

We do not sell your personal information. We share it only where necessary, including with:

• The registered doctors and clinical team involved in your care.
• Pharmacies and pathology laboratories, where needed to dispense medicines or process tests, and only with your knowledge.
• Trusted service providers who help us operate, such as secure hosting, payment processing, and communication tools, under appropriate confidentiality and data protection terms.
• Authorities or regulators where we are legally required to do so.

6. Data security

We take reasonable technical and organisational measures to protect your information against loss, unauthorised access, and misuse. This includes encryption of data in transit, access controls limiting who can view your records, and secure infrastructure. While we work hard to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data retention

We keep your information for as long as necessary to provide our services and to meet our legal and professional obligations, including medical record-keeping requirements. When information is no longer needed, we securely delete or anonymise it.

8. Your rights under POPIA

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Object to processing in certain circumstances.
• Request deletion of your information, subject to legal record-keeping requirements.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the Information Regulator.

To exercise any of these rights, contact us at hello@weightlossdoctors.co.za.

9. Cookies

Our website uses cookies and similar technologies to make the site work, understand how it is used, and improve your experience. You can control cookies through your browser settings. Disabling some cookies may affect how the website functions.

10. Children

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with information, please contact us so we can remove it.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date shown above. We encourage you to review it periodically.

12. The Information Regulator

If you have concerns about how we handle your information, you may contact the Information Regulator of South Africa. Details are available at inforegulator.org.za.

13. Contact us

For any privacy questions or requests, contact us at hello@weightlossdoctors.co.za or write to us at 2 Ncondo Place, Umhlanga Ridge, Durban, 4319.